Shipping policy

Delivery area

We currently deliver to eligible addresses within the State of Qatar only. International delivery is not currently available unless Chatty Shop Trading expressly announces a different service.

Estimated delivery times

Our operational delivery targets are same-day delivery for small and medium-sized products and next-day delivery for large products. These are estimates and are subject to the time the order is confirmed, stock availability, order preparation, the delivery location, access requirements and working days.

The final estimated delivery timeframe shown during checkout should be reviewed before you place your order. Delivery estimates are not unconditional guarantees. We will notify customers of any material delay where reasonably possible, without affecting their legal rights.

Shipping charges

Shipping and any applicable additional service charges are shown during checkout before the order is confirmed. Charges may vary according to the delivery address, the size or nature of the shipment and any optional services requested. A charge displayed for one order is not a universal fixed fee.

Delivery address and contact information

Please provide accurate delivery details, including the recipient’s name, Qatar mobile number, zone, street, building number and any additional instructions required to reach the address. Our delivery team may contact you to confirm the location or delivery arrangements.

Gaming desks, chairs and other large products

Before ordering large furniture or gaming equipment, please check the product dimensions and ensure that it will fit through doorways, corridors and elevators and in the intended space. Inform customer service in advance of any unusual access restrictions.

If assembly or installation is offered for a particular product, its availability, scope and any charge will be made clear before the service is provided. Assembly performed by our team before delivery does not constitute use by the customer.

Missed deliveries and re-delivery

If a delivery cannot be completed because the address provided is inaccurate or the recipient is unavailable, our team will coordinate another delivery time. Any applicable additional charge will be disclosed for approval before being applied, subject to mandatory consumer rights.

Delivery problems or damaged items

If a shipment arrives damaged, defective, incomplete or materially different from what was ordered, please contact us promptly with the order number and, where possible, photos of the issue. Appropriate remedies will be provided under the Return & Refund Policy and applicable law. Customers will not be charged for collection, shipping or repair attributable to a confirmed defect, company error or transit damage before delivery.