سياسة الاسترداد

Scope of this policy

This policy applies to products purchased from Chatty Shop Trading through https://chattyqa.com and approved sales channels, including orders confirmed by the Company through WhatsApp. Our standard return and refund conditions cover all products sold on the website. Additional product-specific guidance is provided below for gaming products.

This policy does not limit any mandatory rights available to consumers under the laws of the State of Qatar. Where mandatory law grants greater protection, that law prevails.

Change-of-mind returns within 14 days

You may request a return or exchange within 14 days of receiving your order if you have changed your mind. To qualify, the item must not have been actually used or damaged by the customer, all supplied parts and accessories must be present, and the product must be in a condition suitable for resale.

Opening the packaging solely to inspect the product reasonably does not, by itself, disqualify a return. We may request your order number or proof of purchase and photographs or video of the item. Where necessary, returns are subject to a fair and prompt inspection.

Gaming products: additional guidance

Gaming chairs: Return all components supplied with the product, including the base, wheels, armrests, cushions, footrest and any lighting, vibration or control units included with that model. Damage from overloading, incorrect customer assembly or use contrary to the instructions will be assessed separately.

Gaming desks: Return all included desk panels, legs, screws, shelves, cup holders, headphone holders, controllers, cables and other original components. Damage caused by improper assembly or exceeding stated load limits is assessed separately.

Gaming headsets: Claims for defects or non-conformity remain valid. A discretionary change-of-mind return may be refused after actual use when the headset is no longer suitable for resale because of hygiene or its condition, to the extent permitted by law.

Gaming keyboards, mice, mouse pads and accessories: Items must be returned complete, clean, undamaged and in resale-suitable condition. The mere opening of packaging for reasonable inspection is not considered actual use. Include any supplied receivers, cables or other original accessories.

Bundles and combination kits: All supplied items must be accounted for. Any promotional discount that depended on buying products together may be recalculated fairly.

Defective, damaged or incorrectly described products

If a product arrives defective, is damaged during delivery, or materially differs from the advertised specifications, please contact us. Depending on the circumstances and applicable law, you may be entitled to repair, replacement or refund.

Customers will not be charged collection, shipping or repair fees where a manufacturing defect, an error by Chatty Shop Trading or damage in transit before delivery is confirmed. Opening the package to discover a defect does not invalidate your legal rights.

Damage resulting from misuse, excessive loads, unauthorized modification or exposure of electrical components to liquids contrary to the product instructions is not, by itself, a manufacturing defect. Customers may request a fair inspection.

Assembly and warranties

Where Chatty Shop Trading has assembled a product before delivery, that assembly and the opening of its packaging do not constitute customer use and do not automatically remove return eligibility.

Manufacturer, distributor and additional commercial warranties apply as stated on the relevant product page or invoice. No fixed warranty term is implied for a particular item unless expressly advertised. These warranties do not reduce mandatory statutory rights. Where a warranty claim is valid, the appropriate remedy will be determined according to the defect and applicable law.

How to request a return or exchange

Contact our customer service team using WhatsApp at +974 7082 1746 or email chattyshop.qa@gmail.com. Please include your order number, the product involved, the reason for the request and supporting photographs where appropriate.

Our team will provide the applicable return instructions and confirm the correct handover or return location. Please do not send items to the business address without first receiving return instructions.

Return collection and associated charges

For a change-of-mind return, a return collection fee of QAR 25 applies when Chatty Shop Trading arranges collection of the returned product. For large products, any necessary dismantling or special transportation charges will be clearly disclosed to the customer in advance. No collection, dismantling or related return fees apply where the return is due to a confirmed manufacturing defect, material non-conformity, damage in transit before delivery, or an error by Chatty Shop Trading. These terms do not limit any mandatory consumer rights under the laws of the State of Qatar.

Refund method and timing

Once a refund is due and the relevant checks have been completed where necessary, we will initiate it to the original payment method wherever possible. If that is unavailable, an alternative secure refund method will be agreed with the customer in writing.

The amount may take approximately 7–14 business days to appear in the customer’s account after the refund is processed, depending on the bank or payment provider. This is an estimated banking period and does not delay our initiation of the refund process.

Payment-gateway processing fees will not be deducted from a refund due for a cancelled paid order or where a product is confirmed to be defective or materially non-conforming.

Refunds are calculated using the amount actually paid. Discounts and offers dependent on purchasing a bundle or group of products may be adjusted fairly.

Cancellation before delivery

You may request cancellation before delivery through customer service. Where cancellation is accepted before fulfillment, amounts already paid will be refunded in full without deduction of payment-gateway fees. If the order has already been dispatched or delivered, the return conditions above apply without limiting any statutory cancellation rights.

Return and refund enquiries

Chatty Shop Trading | WhatsApp: +974 7082 1746 | Email: chattyshop.qa@gmail.com | Website: https://chattyqa.com | Commercial Registration No.: 167869.